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Privacy Policy for Malaysia Accounts

One Privacy Policy covers the account details, lobby activity, support chats, cookies, and Malaysia wallet records we use to run your 91prona account across live tables, slots, and…

Account data scopeCookie choicesMalaysia wallet recordsSupport contact paths

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Malaysia Data Posture for 91prona

91prona Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains how we collect, use, share, protect, and retain your personal data when you create an account, log in, browse the lobby, contact support, or make wallet actions through Malaysia payment channels. We use account data to verify access, keep your wallet records

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accurate, answer support requests, detect account misuse, and meet legal duties that apply to us. Access to account features depends on local law and is available where local law permits. Payment records may include transaction references, timestamps, amount data, channel names, and verification status, but not
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every detail held by your bank or wallet provider. We keep data only for as long as needed for account service, dispute checks, security review, and legal record duties, then remove or anonymise it when practical.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Privacy Help Through Malaysia Channels

Privacy requests need a clear route, especially when your account, wallet record, or login history needs checking. Use the contact path that matches your concern and include the account name, registered mobile number, and the data request you want us to handle. We may ask for extra verification before changing or sharing account data so your request is not handled by the wrong person.

Team online

Live chat privacy request

Use live chat when you need quick help with cookie choices, recent login alerts, or a payment record shown on your account. We may move the matter to email if documents or identity checks are needed.

Email data access request

Email support when you want a copy, correction, or deletion request assessed under this Privacy Policy. Include only the details needed for the request, not bank passwords, wallet PINs, or card security codes.

Account security escalation

Contact us at once if you see wallet activity, login attempts, or profile edits you do not recognise. We review device data, session records, and support history before taking privacy-related account action.

ACCOUNT SAFETY

How We Handle Your Policy Rights

Privacy controls work only when the account process is practical. We separate account data, wallet references, support records, and device signals so each privacy request can be checked against the correct record…

Account data collection

When you open an account, we collect details needed to create and protect it, such as name, mobile number, login credentials, device signals, and account preferences. This helps us link privacy requests to the correct account.

Cookie and device records

Cookies help keep you logged in, remember basic preferences, and detect unusual access patterns. You can adjust browser settings, but some account or security functions may not work as intended if key cookies are blocked.

Wallet privacy checks

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits and payout requests to your wallet history. We store references and status data, not wallet PINs or bank passwords.

Support chat handling

Support chats may be stored with timestamps, account tags, and issue categories so we can answer follow-up privacy questions. We limit internal access to staff who need the record for service or security work.

Retention and removal

We keep account data for active service, audit checks, disputes, and legal record duties. When a record is no longer needed, we remove it, anonymise it, or separate it from direct account identifiers where practical.

Correction requests

If your name, mobile number, email, or wallet reference is wrong, contact support with the correction needed. We may ask for proof before editing data that affects withdrawals, access, or account recovery.

Common Privacy Questions for Malaysia

These answers explain how our Privacy Policy applies when you open an account, use the lobby, contact support, or move funds through local payment channels. They are written for everyday account use, not legal jargon. If your request involves your own data, contact support so we can verify the account before giving, changing, or deleting any record.

We collect account details such as your name, mobile number, login credentials, device signals, and contact preferences. We also keep security and wallet records needed to run the account and respond to privacy requests.

We keep payment references, timestamps, amount data, and status records so deposits and withdrawals can be matched to your account. These records help us answer disputes and protect your wallet history from unauthorised changes.

Yes. Send a request through support and tell us which account data you want to see. We will verify your identity first, then provide the data we can share under applicable privacy rules.

Cookies support login sessions, account preferences, fraud checks, and basic site measurement. You can manage cookies in your browser, but blocking key cookies may affect sign-in, wallet checks, or account security prompts.

Support chat records are available only to staff who need them for service, privacy requests, account checks, or security review. We do not ask you to share wallet PINs, banking passwords, or private security codes.

We keep data while your account is active and for the period needed for disputes, audit checks, security review, and legal duties. When retention is no longer required, we remove or anonymise records where practical.

Access and eligibility depend on local law and are available where local law permits. If a legal requirement affects your account, we may need to retain related privacy records to explain actions taken.

Privacy Policy for Malaysia Accounts

Privacy Help Through Malaysia Channels

Live chat privacy request

Email data access request

Account security escalation

How We Handle Your Policy Rights

Account data collection

Cookie and device records

Wallet privacy checks

Support chat handling

Retention and removal

Correction requests

Common Privacy Questions for Malaysia

01 What data do you collect when I open an account?

02 Why do you keep Touch 'n Go, GrabPay, Boost dan FPX records?

03 Can I ask for a copy of my account data?

04 How do cookies affect my privacy on the site?

05 Who can see my support chat records?

06 How long do you keep my account data?

07 What happens if local law affects my account access?

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